RETURNS AND EXCHANGES

We want you to be happy with your purchase. If, for any reason, you are not satisfied with your purchase, we will accept its return within 5 days for exchange or refund, although we reserve the right to apply our Terms of Service to any return.

Please note: Limited Edition photographic artwork is exempt from return or exchange.

How to Return an Item

Please email support@lottieisloving.com within 5 days of receipt of your order for return authorisation, stating the reason for the return.

All returned items must be unused, unwashed and in new condition with any tags still attached. Returns that are used, washed, damaged, soiled, altered or have no tags attached may not be accepted for refund or exchange.

If you receive an item damaged, please document the damage with photos and attach them to an email to: support@lottieisloving.com.